Max I. Walker's Customer Reviews
It makes us happy when our customers are happy. Learn the level of service you can expect at your Max I. Walker from these customer reviews.
204th & Pacific Store in Elkhorn
Kay T.
Awesome experience! Missy (manager), Mia and Adriana saved a winter coat that I thought was ruined—they asked to keep it for one week and worked their magic on it! In a world where mediocrity is now the norm, it is so refreshing to see people who truly care about giving stellar service! Thank you Missy, Mia, and Adriana!
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Mary A.
Max I Walker Cleaners exceeded my expectations on my first visit! They expertly cleaned a down comforter stained during my grandkids’ sleepover and had it ready within a week, holiday included. The comforter returned spotless and smelling fresh. Their efficient service and quality care have won me over. Highly recommend for their dependable cleaning services!
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Ashley B.
Missy and her team at this location are amazing! Always providing excellent customer service and going above and beyond. I know that I will have a great experience each time- from the usual drop off to saving the day on a group of silk shirts- they always exceed my expectations!
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Jeff G.
Fast, friendly, and dependable! We do not have a dry cleaner in West Point, NE anymore, so we make the trip all the way to this location and it is worth all the time on the road every week to get my clothes taken care of by them! I even had a slight tear in my pants and they were able to sew it up. Good job everyone!
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Gerald K.
I generally only have to travel 16 miles to get to the only dry cleaner in Fremont. However, their pipes froze and I had to find another cleaner. I found Max I Walker in Omaha. The shirts I needed pressed were for 2 military funerals I was participating in. So I drove the 50 miles to Omaha. When I got there they were very nice as I asked if I could possibly get them done right away while I waited, so I wouldn’t have to drive the 50 miles the next day. They did that and saved me from having to drive another trip back. That was very nice of them and I appreciated it very much! Thank you for your service and being so accommodating!!
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Mark G.
I am extremely satisfied with Max I Walker. I had significant issues with two other dry cleaners in town where numerous shirts were torn and damaged . I am so glad that I finally found Max I Walker. The workers at the store are very professional. They do a spectacular job. Without any doubt, they are the best dry cleaner that I have come across and used in the past 40 years in Omaha.
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182nd & Center Store in West Omaha
Nancy D.
I love the convenience of this store's location to my home, the friendly people that work there, and the ability to drop my clothes off early in the morning and pick them up after work not too mention that I've never had to return anything because it wasn't done right....and I use them a lot.
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Alexis F.
I had my husband’s wool pea coat dry cleaned here & it looks wonderful now. Apparently he had several $20 bills in a pocket, all of which were returned in a baggie that was attached to the garment bag when I picked it up. So 5 stars for honesty & integrity too! The staff was very friendly & professional, especially Kris!
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Wendy H.
I haven’t dropped off dry cleaning in forever! First impression - even though it was VERY hot outside, it was not the usual sauna in your store as it is in most dry cleaners. Good for customers and your staff!Second and third impression - both ladies who either checked me in or out were SO friendly and pleasant. Almost felt like a small town business!Wish it didn’t cost so much to have items dry-cleaned:(
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Brandon T.
In town for work and I wasn’t sure where to go to get my dry cleaning done. I like my jeans heavy starched or “cowboy creased” as some call it. The lady that answered the phone was very sweet and answered all my questions. When I dropped off my clothes, they asked if a 3 day turn around would be ok as I had a lot of clothes for them. They had them done in 2 days and the price was really reasonable! I suggest this place for any of your dry cleaning needs and I’m pretty picky lol!!
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Austin H.
A few months ago I had a professional business photo shoot which got pushed up a couple days earlier than planned. I was scrambling trying get the suite I need together and dry-cleaned last minute. Jordan at this location was absolutely great to work with and literally went out of her way to make this work for me. It was such a relief talking to Jordan as she assured me they would make it work. Would highly recommend!
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Candi P.
My son's fiance died suddenly and we were in dire need to have a suit altered. I called and spoke with Jennifer and explained the situation. She was so kind and professional and told me not to worry...everything would be taken care of within 48 hours. She delivered the suit to the tailor, alterations were made, the suit was dry cleaned and ready for my son to wear to the funeral. I am so thankful for how kind, courteous and professional she was. I am also recommending their store on Nextdoor. Thank you again Jennifer and the tailor. I am sorry I don't know the name of the tailor but he/she did a beautiful job on altering the suit. Kudos to Max I. Walker!!!
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168th & Q Store in Millard
James C.
I highly value having a quality cleaning and laundry service like Max I. Walker in my neighborhood. Their drive-thru option makes dropping off and picking up clothes hassle-free, and the after-hours dropbox is incredibly convenient. The staff is always friendly and takes great care to secure my clothes in the back seat, even when my Jeep is open or loaded with shopping bags. I continue to use this location because I can rely on them to remove stains, even when I provide handwritten instructions on a business card or napkin. They clean all types of clothing fibers professionally and with the utmost care. They consistently ask if I need a receipt, which I usually do. I highly recommend this location to anyone seeking exceptional cleaning services, guaranteed pickup times, and text message notifications.
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Mark S.
I have used this location of Max I Walker for many years and they have always done an amazing job for me and my family. They have amazingly fast service and always have a smile on their face. I highly recommend using Max I. Walker for all of your dry cleaning and laundering services.
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Carol N.
I am a customer at Max I Walker at 168th and Q at least once a week. My dress shirts come back clean, comfortable and looking fantastic. In addition the employees are attentive, friendly and very efficient. I am a very satisfied customer. Keep up the good work! C. Nigrelli
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Laura W.
We have always had exceptional service from this location. The laundered items and dry cleaning are cleaned properly and smell fresh. The staff is always quite helpful and cheerful.The drive thru is convenient, and the employees will careful hang your clothing in the back seat of your car.
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Brett C.
Most exceptional, and professional experience that not only met but exceeded my expectations, from start to finish. When it come to dry cleaning and attention to spots 🙄 and removal, you definitely get what you pay for. Got cheap and tried to save a couple bucks at Discount Cleaners on 120th; North of Center. BIG MISTAKE! Rude, discourteous, inept and a TOTAL waste of time and money 💰! Max I. Walker got it done ✔️ and are now and forever more my cleaners of choice. Try it, you'll like it.
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158th & Maple Store in Northwest Omaha
Lisa P.
I had my favorite white jeans and I got a bunch of red stains and blood on them. I always go to the Max I Walker on maple. The lady or whoever did my dry cleaning was amazing. I don't know who it was but everything came out and it looked brand new. I also know that this message came from a Colleen. Yes I would definitely refer you to family and friends. Thank you so much for your service Lisa Palmer
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L M.
Great service and nice staff. Brought in suit stained from Alfredo sauce from the night before. Staff asked what type of stains they were, asked if I had used a stain stick. No to the stain stick as I didn’t want to disturb the stains. They did an excellent job of removing them. Highly recommend this dry cleaner.
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87th & Pacific Store in Countryside Village
Diane U.
Great service & friendly staff! They sell an affordable garment bag so you and they do not need to keep using so many plastic bags, better for the environment. They remove stains, and say it's best to let them get the stains out before you try treating it yourself. Love them!
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Joseph S.
Every time I’ve gone Tomas I . Walker and Krissy has waited on me, she’s been very professional, friendly, personable, and exhibited genuine care for my clothes and for me personally. It is a pleasure to have such a wonderful person on your staff. In my opinion, you should give her a raise and a promotion as soon as possible. She is definitely an asset to your team. Thank you for all your good work with my clothes, but also for the caring and genuine positive attitude of such staff members is Krissy. She is the embodiment of the Max in Max I. Walker!
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William R.
Krissy takes great care of the people using the Pacific Street store. Everyone working at this store is friendly and knows what they are doing. I switched to Max I. Walker more than 10 years ago when another local cleaner starting damaging my clothes. Krissy and her team have never once damaged a garment. You can't do better than working with Krissy at this location.
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angela c.
Came in here for my first time in a short handed notice to stitch up a couple things I didn’t think I would be able to get it done the same day service but Chrissy was absolutely the sweetest and so fast and accommodating to me in the sweetest way Thank you so much!! Will be back for all my dry cleaning needs(:
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Greg B.
I love the customer service that Chrissy provides every week when I drop off my shirts to be pressed. They’re always perfect and ready by five the next day. It is so convenient as it is only one block from my house and I just love going down there on my way to work and the coffee shop next-door thank you Krissy. 🐕 🐕 👏
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Cody K.
Krissy saved the day! My fiancée had an emergency with her wedding dress where there was a stain on the front. We unfortunately used a different cleaner service the day before. They did not remove the stain because they said they couldn’t see it. Left us with a dirty dress for the day of the wedding. Krissy came to the rescue! I called her right at 7:00 am she took a look at the dress at 7:30 am and we got it back at 11:00 am cleaned and pressed all stains removed! Unbelievable work. Turned a nightmare into a stress free day. Thank you again! Awesome work!
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Sally K.
I have been a customer of Max I Walker for 20+ years. My husband had his shirts done there and we used delivery which was reliable and convenient. I don’t generate much laundry so enjoying dropping it off at Countryside Village where I am greeted by the friendly staff who always remember who I am!
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marco o.
I’ve had amazing experiences the last 20 times I have visited Max I Walker dry cleaners. I am always greeted with a smile and the employees always know me. I have not lost a piece of clothing and my clothes are always perfectly done when I pick them up. My shirts and pants always look brand new after I pick them up. Also they’re always on time and get it done by 4pm if I drop off by 8 am! Great overall and will always use them! Shoutout to Krissy and team!
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ROb
Once again They did a FANTASTIC JOB ON MY COAT!!!! The work here is amazing! The Fab Lady helping me was all around amazing, she treated me how she would have wanted to be treated AMAZING 🤩 HARD TO FIND GREAT PEOPLE NOW A DAYS ESPECIALLY IN SERVICE INDUSTRY!!! I have been to many dry cleaners in Omaha, have to say that the work done here is top notch! I’d have to say I prefer this location over the other High Priced places in town ( customer service goes a long way)
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72nd & Giles Store in Papillion
Steve L.
Exceptional Service at Max I. Walker Papillion I recently had two pieces cleaned at Max I. Walker Papillion, and I couldn't be more pleased with the results. The garments looked immaculate, and the service was both professional and courteous. In today’s market, finding such reasonable pricing is a pleasant surprise. Communication was seamless, with timely updates via text and email. Overall, it was a fantastic experience, and I will definitely be returning in the future. Highly recommend!
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Rhesa Y.
I was a little late dropping off my order (after same day drop off time) and asked if I could get my order as early as possible the next day and they texted at 9:45 that it was ready! Such incredible service. I love the Papillion Max I Walker and highly recommend them to everyone!!
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Andy W.
Brought in my child's special edition satin jacket. It has patches on it and is merch from their favorite Kpop group. The jacket is a favorite of theirs, so was well loved and had some ink here and there from being worn often at school. The team at this location did a wonderful job of taking the jacket and restoring it to near new condition! We will definitely be coming back to have more items cleaned moving forward. Highly recommend!
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Deborah M.
Everything was perfect, as it always is! I had asked for something to be pressed in a certain way, and the presser had concern and waited until I could give my OK to proceed. I listened to her concerns and completely agreed with them. Her concern saved me from having a problem in the long run.
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Donna M.
I found 1 vintage Pendleton wool throw and 3 Native American hand woven small rugs from the 1940’s in my mother’s hope chest. Some of the woven rugs had stains. I took them to the 72nd and Giles Max I Walker to be dry cleaned. The staff were very accommodating, friendly and knowledgeable about these vintage memories of my mom’s past. Took only one week for them to be cleaned and processed. Stains were removed and the throw and rugs look amazing! Same great service when I picked them up and the price was reasonable- I highly recommend them!
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Adrian C.
They were great. I dropped off a bunch of sweaters for cleaning, got a slip to bring in for pickup, and a text when the sweaters were ready. The lady at the counter also informed me they have a thing called Walker Wednesdays where you can drop off 4 or more items on Wednesday and get a discount
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Chad W.
Surpassed my expectations. Shay was funny, understanding, personable, and kept me up-to-date with the stain situations. I can’t recall the lady who works wednesdays nights, but she was great too…and even shared her experiences with eating and getting her clothes dirty. Glad to know other people are as messy as me! Oh yeah, and my clothes look brand new too
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Wesley D.
Would give 6⭐️⭐️⭐️⭐️⭐️⭐️, if it was an option. Mayra did an AMAZING job with my wife's blazer. She skilfully removed the makeup stains (plus the soap and water discoloration from when we had tried to first spot clean it at home), and Mayra had the jacket ready the same day as drop-off where my wife could wear it to a Christmas party that evening. This Walker location is fantastic.
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Chris R.
I love this Max I. Walker location! They’re always outstanding and it’s so easy to just drive through and drop off and pick up. The texts are really helpful during busy weeks. The staff continues to make this my dry cleaner for over a decade. Thank you to all who’ve worked and continue to work at this location for making it the best! I wish other businesses were more like this Max I. Walker location!
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59th & Maple Store in Benson
lupe d.
I took my frenchie here and the two doctors were fantastic. They got down and played with my boy, diagnosed his problems quickly, and explained multiple treatment options and costs giving me the option to pay more or less for different medicines. They were great showing me how to apply the medicine to my dogs ears and made sure I understood how to do it by showing examples. I will only be taking my dog here from now on.
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EuStacia M.
I have never been to the dry cleaners but found myself without electricity due to a storm and needed to have my dress steamed so I didn't "look" like I didn't have electricity during the special event. I had a great conversation with staff who assisted me. We shared stories and she was so empathetic to me and my situation. If you need your laundry washed, ironed, or an item steamed I would encourage you to go to them. AND it was completed the day I dropped it off. Thank you Max I Walker, I am grateful for your customer service and quality as well as timeless of your services.
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Jodi E.
Another great year with Max I. Walker! We had a large order and we accidentally, not knowing, threw in two pillowcases in the bag (for pick up). Max I Walker called us to let us know they found them and even told us the color, in case we were looking for them. Also, the weather was super bad when they delivered our shirts and they called to make sure we knew the shirts were delivered so we could bring them in as soon as possible. What a great company and staff. Thank you Max I Walker, for taking care of us!
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Giovanni J.
Tamie is exceptional at her job, knowledgeable, and a shinning light for EVERY customer! I always know that I’m in good hands with her. She’s a true gem- my items are cared for, if I have any questions she takes the time to answer me and makes sure that I understand. I’m always happy to bring my business.
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50th & Underwood Store in Dundee
J. G.
Love the quality of service and the staff here. They always do a great job and I have no reason to go anywhere else. I highly recommend!! After 8 years of doing business with the staff here I still love it. They even give me recommendations to clean my laundry at home (steam, remove stains, press, etc.) great to have them in the community.
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Sergio G.
Absolutely love this place! Every time I’ve been in here I’ve had the pleasure of dealing with Pam or Bev! You can tell they care about their jobs and want to take care of their customer. They’re always friendly and polite and I’m so glad they’re my go to for dry cleaning! Thanks Pam and Bev!
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Todd W.
Now that I am retired I don’t have as much need for dry cleaning, but when I do I always us the Max I Walker store on Underwood Ave, I have taken items there to be cleaned for over 20 years and I have nothing but good to say. The staff is always friendly and helpful and always goes the extra mile.
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Thomas P.
What a great team of people at this location. It's clear that they are very busy people, but they are always courteous. Lillie in particular, is great about greeting people as they come through the door even when she is busy with something. An "I'll be right with you" is a welcome compared to businesses that I may frequent with no response or being ignored. Thanks for keeping customer service as a part of the service business.
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Jill A.
Update: Bev is just as fabulous as PJ. Hands down the best dry cleaners in the Omaha area <3 PJ has been the absolute BEST and I’m gonna miss her! She knows EVERYTHING about whatever I ever brought in for cleaning, whether laundry, dry cleaning, stain removal, re-ticking/cleaning down pillows, specialized care for raw silk bedspreads, YOU NAME IT. Best dry cleaners experiences EVER! I was lucky to have PJ in my neighborhood and after I moved I still went to that location just to see her. I am looking forward to working with the rest of the crew there but PJ is definitely gonna be missed :)
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Cornhusker & Hwy 75 Store in Bellevue
Elaine
Very last minute request to have a pair of pants and a shirt dry cleaned for my sons senior home coming. Turnaround was extremely fast. Lady who served me was very pleasant. I asked for some additional pricing for a prom dress which she gladly gave me. The quoted price for the prom dress and the shirt and pants was very reasonable. I will be using this location again.
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C M.
This place did a great job with pressing my pants. Everything was flawless and fast. I dropped off 8 pair of pants to be "pressed only" and they were ready in 24 hours. The staff was very nice and helpful. They even suggested I go online to subscribe and get a 10% discount. I really like that they communicate with you via text message and let me know when my clothes were ready for pickup. They prices were very reasonable.
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First Ave Store in Council Bluffs
Terri H.
I drop off and pick up my husbands shirts and pants 2 times per week because he is a manager who works with the public and loves his shirts and pants perfectly cleaned, starched and pressed. SueAnne the store manager always Greets me with a smile, knows me by name, and will get my husbands clothes for me whenever I need them quickly! She sends me a text and an email so I know right away when I can go and pick them up. My husbands co workers have commented on how nice his shirts look! We are so Happy with the way SueAnne does my husbands clothes, and she is always kind and a hard working person who seems to really care about her store. Max I Walkers is so Lucky to have an employee like SueAnne!!!
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Mark M.
My primary reason for using this location, which is not the closest to me, is because of Sueanne, the manager. She epitomizes efficiency and professionalism, and I can ALWAYS count on my dry cleaning and laundry to be completed quickly. I am routinely complimented on how nicely pressed my shirts are, and by the volume of clothing articles I have observed at this store, it obvious others must feel the same as I do about the quality of service received. And best of all, you can depend on Sueanne to greet you with a smile and pleasant disposition. Max I. Walker is most fortunate to have an employee like Sueanne represent them!
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Linda M.
Sueanne always makes it easy to drop off and she gets things done very efficiently. Before he died, my husband took his suits to Sueanne all the time and if he needed something done quickly, she would do her best to get it done. I have since taken all dry cleaning to Max I Walker and have never been disappointed in the service.
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