Max I. Walker's Customer Reviews
It makes us happy when our customers are happy. Learn the level of service you can expect at your Max I. Walker from these customer reviews.
204th & Pacific Store in Elkhorn
Judi P.
I had a very difficult stain on a nylon jacket. Although the stain could not be totally removed, I really appreciate the efforts that were tried. I figured if Max I. Walker can’t remove it, nobody can. Lady I spoke with was honest about the challenge and she was very friendly. I was very pleased with my experience.
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Lisa L.
I have never received better service! I had a special shirt that I’ve been waiting for several years to fit into. I finally lost enough weight to try it on, and it looked amazing with the exception of the big stain in the front. I took it and Emil and Vicky Took the time to talk to me about how the rhinestones may come off, but they will give it a try without hurting my garment. I came back to pick it up and the stubborn stain was still there. Vicki suggested I called the next day and ask for Misty. Misty told me she had some more tricks of her sleeve and to bring it back. Whatever magic Misty did, I have a stain free shirt That looks amazing on meI cannot wait to wear at my business trip in Miami. These three ladies are the best! They’re pleasant every time I see them and let’s not forget Vicky even offered to give me her cowboy Christmas hat . If that’s not amazing customer service I don’t know what is and I’m in sales. Thanks again!
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Elizabeth L.
The most incredible service I've ever experienced in my life. After a small hiccup over hours, the manager went above and beyond to help me. If I could give this manager michelle a billion stars for going above and beyond to help me I would!!!! They have customers for life with me!!!!!
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182nd & Center Store in West Omaha
Brittany H.
I dropped off my dry cleaning for the Walker Wednesday Special. I had a lovely wool trench coat, and my 5 sheath dresses at a little after 7:15. Was ready the same day. Everything looked spectacular and smelled great (coat). It cost me $80. They did a fantastic job..I will always use this Max Walker location. You should too. ( I forgot to take pics.)
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Anne S.
This was my first experience with Max I Walker and it certainly didn't disappoint! I have a light grey cashmere sweater that had two red spots on the front. I wasn't able to identify when the stains happened or what they may have been - two key strikes in being able to easily remove them. Thankfully, Max I Walker lifted the stains from the sweater and it feels soft and brand new!
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Nancy D.
I love the convenience of this store's location to my home, the friendly people that work there, and the ability to drop my clothes off early in the morning and pick them up after work not too mention that I've never had to return anything because it wasn't done right....and I use them a lot.
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168th & Q Store in Millard
Lynette M.
Convenient, staff was friendly and item looked good. This was a competition dance jacket and they are really picky about how the girls look in between dances. So they all wear these jackets and it ID’s them. They get make up on the collars and dirty. A couple of the moms used a discount dry cleaner and some of the colors ran together . It did not look good. I explained where i went and how clean it looked and i think you will be getting more business. Yes they only paid $5. But look what they got. Mine was $15 and well worth it. Thank you
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Marina C.
I had a leather coat and a pair of Uggs cleaned after a horrible bout of flu. The coat and boots came out beautifully and smelling like leather again. I am very please! The only downer . . . I paid a fortune for this ultimate clean. I'm still super glad I did it! Thanks Ma I Walker.
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158th & Maple Store in Northwest Omaha
Cindy U.
Zianna, was very helpful when I called to inquire about pricing and how quickly I could get my items completed. When I arrived with my items for cleaning both, Zianna and Colleen we very helpful. Loved getting a text message and email telling me my items were completed 2hrs sooner than quoted. It made my day, all 28 items were done and done well. I highly recommend Max I Walker on West Maple St. We will use them again.
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Alisa U.
Amazing service!! I had a wedding dress to clean and press (NO preservation!). They estimated one month! It was done in two weeks!!! So happy I was able pick it up earlier than expected. (I would totally expect at least a month had I preserved it!). Thank you for your quick service!!!!
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Stephanie M.
Dropped off two winter coats for cleaning and a minor repair for a ripped pocket. Items were ready a day before the promised time. Pickup process was easy with the drive thru and the customer service was wonderful. My coat looks brand new!! The repaired pocket looks great and all stains were removed. Will definitely be back!
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Lisa F.
Dropped off an Easter bunny costume that hasnt been cleaned for a couple of years. Had dirt and grass stains on the feet and bottom of the costume. Getting it back, it looked like a new costume. I am so pleased with how it turned out and definitely will return there for any dry cleaning needs!
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87th & Pacific Store in Countryside Village
Caryn F.
Very satisfied with the dry cleaning service here. They treated my delicate fabrics with care and returned everything spotless and neatly pressed. Even older garments looked refreshed and well maintained. The team is friendly, organized, and always ready to help. Quick turnaround and reasonable prices make this place a dependable choice.
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Debra K.
Great dry cleaning service with excellent attention to detail. My clothes are always returned clean, fresh, and perfectly pressed. They handle fabrics with care and complete orders on time. The staff is polite and professional. I highly recommend them for reliable and quality service.
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Krista C.
I have been using this dry cleaning establishment for 30 years or maybe even more. I used to work next door to it so the convenience was a drawing card but I still drive across town to drop my things off as I know they will be carefully treated and I like the manager as she always remembers my name and is so friendly. Kind of like Norm going into Cheers....I feel welcomed and appreciated.....Thank you!
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Jon D.
Both the Launder/Press and Dry Cleaning were excellent, and the service as well. This is one of the best cleaner locations in town and I have used quite a few. Top shelf work and star class service, you can't go wrong. This will definitely be my go to shop moving forward. Thank you.
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Gil C.
10/16/25 Once again, Krissy is an excellent staff member and representative for the Max I Walker company. Krissy is always friendly and helpful. Krissy always seems to have a positive attitude about her work and she is a pleasure to deal with. Her staff knows my name and recognizes me before I can ask for my clothes....great service!!!!
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Meagan R.
I went to Max I Walker a few minutes after they take in things for a 24 hour service. I had my son's suit jacket that had to be cleaned for my Grandma's funeral, I had never been to the dry cleaners EVER! It was almost like asking my Grandma to wash/clean his jacket for me. Amazing people!! They got my son's suit jacket done within 2 hours. I know my Grandma was looking down on me at that point. Thank you!!!
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Mia F.
Krissy. Wow!!! She is the sweetest and so professional! Top tier customer care. She steamed my wedding dress for me in just a few minutes so I wouldn’t have to come back. She was just very warm and so nice. I have found my new home for all my dry cleaning needs. Thank you so much Krissy!!!
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Mike f.
I am from Rochester New York and was at a golf event in Omaha recently, and in casual conversation, I realized something pretty amazing—everyone in town seems to use Max I. Walker Cleaners. I kept hearing rave reviews from all directions. It’s clear Omaha is lucky to have such a well-established, highly respected company. And from what I heard, the current management team is absolutely over the top when it comes to customer service. Impressive all around! I also heard a lot of glowing reviews of the locksmith Carl Jarl but that will be my next review.
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Michael W.
This Store does a Good Job. Was a touch disappointed, (for my work being out of town) Some of my Suits, & jackets, Sent to The Shelter. I know, it was close to the past due time. However? My clothes i felt, could have been held onto. Hoping, Since my return to town. Was praying, we can become business partners. Yes. Every Stitch of clothing, Is my Business. And? Some of the Suits Can't be replaced, Since they were tailored. Thank You. P. S. Left examples of was passed to the shelter Last 2 pic's.?... a White coat matching, as well. The Phiippines, made 2 of each color, (tailored)
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Bonnie J.
I trust this cleaners based on my previous experiences with them. When items are taken to be pressed, they are returned wrinkle-free, unlike other experiences I've had. Even leather goods have been well cared for. The service is prompt, and there's always a smiling face at the counter. I appreciate receiving texts letting me know my items are ready for pickup.
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72nd & Giles Store in Papillion
Tara H.
Being new to the area, the team was so friendly setting up our dry cleaning account. They were so informative with what we can expect. Our expectations were fulfilled when picking up the pieces we dropped off. Thank you for your welcoming environment and outstanding customer service!
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Bobbie P.
I love their attention to detail on my oversized King Comforters, they called me to discuss different cleaning options and it was ready within a week. Everyone is always so very sweet, especially in the drive-thru pickup and drop-off area...I take my belongings to them without any worry... No stress.Thank you all for being amazing at what you all do!!!!!
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Maria S.
They are great! They always do such a nice job; fast, affordable and the staff at the Papillion location is always friendly. Mayra is incredibly kind and helpful. I had them clean and preserve my wedding dress and was very pleased. I never hesitate to recommend them to friends or family when they need anything laundered or dry cleaned! :)
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Lori L.
My daughter received an expensive hoodie for Christmas… then she sprayed perfume directly on it leaving a stain. I attempted to remove the stain myself with no luck, so decided to take it to Max I Walker as a last ditch effort and they were able to get the stain out and make it good as new!! The staff was professional, the turn around time was fast and it was totally affordable! I will absolutely be using them again!
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Randal S.
they’re very customer satisfaction driven & courteous every time ….they are magical in that they launder 10 dress shirts in 24 hours…that’s fast man….pointed out a couple shirts with button issues & appreciate that very much …left them both for them to repair ……one stop cleaners …like it! highly recommend W.I.Walker to everyone!
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BS D.
I was looking for a dry cleaners close to home and randomly came across Max I Walker. I am glad I did. They are so nice. Really great prices. Clothes are cleaned. When I picked up the clothes they were just so wonderful and cheerful and nice. I now found the best dry cleaners!!!
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Mary N.
I forgot my ticket!! They lady was so nice about looking it up!! She had a line of people to help and one in the drive thru. She was all by herself yet stayed polite and nice. My bedspread is just like new!! It's real age is probably 20 years still looks beautiful!! Thank you!!
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Caitlyn M.
Very polite And understanding My hubby had to call in to make sure his pants were pleaded after I dropped it off because I forgot. extremely friendly the entire time and one of workers showed my kids how the conveyor part worked . she was really good with mykids. Will definitely be going through them again.
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RJVan
After shopping around for the best price to wash a bulky, king-size, cotton comforter, I was a bit taken aback by the expense for this service ($60). All cleaners I called quoted me about the same price. So I went next by their friendliness on the phone. Max I Walker (72nd and Giles) was, hands down, the best in this category. I dropped off the comforter and they said it would take about 5-7 business days to get it back. They sent a text on the 5th day and said it was ready for pick-up. They have a drive-thru which was convenient. The comforter came out wonderfully clean and folded in a plastic bag that was easy to carry. I will be going back for other laundry needs and I highly recommend Max I Walker. Edit: I took this same comforter back to Max I Walker approximately 6 months later. It was used for 3 or 4 days and had a small urine stain which was brought to their attention. I was told it would be an extra charge of $15 to treat the stain - a little excessive, but fine. They said it would be about 6 business days to have it ready. They contacted me 2 business days later and said they could not wash it because it had a rip in it (?). I had found the rip and repaired it myself. They did refund my money since I had to put half down. I took the comforter to a nearby laundromat and used their large capacity washer and dryer and it cost me $10. I just can't afford the price to have this professionally cleaned. I was a bit put off by the employee who called me that morning. She sounded very unorganized and at first sounded like she didn't know why she was calling me.
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59th & Maple Store in Benson
Deadeye D.
We always take our clothing here and haven't had any issues. Dropped off a 2 piece suit Friday and got the clothing back Monday. Tammie helped me both times. She is great...very pleasant, energetic, and very personable. I enjoyed talking with her and with people like her, this is why we come back!
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James F.
MAX I WALKER has exclusively done my laundry and dry cleaning for five years, and other uniforms and specialty clothing too. They are the best, I found they were prompt, responsible, and safe, so why go anywhere else!? They also offer coupons and normally fair pricing (You could get gouged elsewhere). MAX I WALKER is the best in greater Omaha.
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Scott R.
I was treated very well by the young lady who I spoke with, (I didn't get her name) but she was very kind, helpful & attentive. THEY were fast & very inexpensive from what I expected. I plan on continuing to do business with them in the near future. I have no problem spending my money with people who treat me with kindness & respect. Thanks 👍
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Tim R.
Cleaning and washing appear to be excellent. HArd to review before wearing again. It appears you put a delivery charge in one of the hanger groups. That makes me wonder if you have raised the rates. Wish you would list it as a delivery charge, since that is what it is. Tim Rouse
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Amanda T.
Max I. Walker is just amazing. My company partners with them for convenient pick-up and drop-off right at work. They do a phenomenal job of taking care of laundry, but better yet, they are great communicators. Michaela, specifically, was awesome! She was so good about calling and asking questions to make sure the right care was taken for cleaning my varsity jacket. She was clear about cost and expectations and I just really appreciate her effort. You guys rock!
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Linda P.
Wowza! They did an amazing job and were so informative regarding the proper preservation of my daughter’s wedding dress. My only regret is not having them do my first daughter’s dress! Excellent communication and service too! Fonda and the staff were very kind and helpful throughout the whole process! Thank you!
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Thomas F.
This wonderful facility has been my dry cleaners for over 35 years. The staff is excellent and the cleaning is amazing. On rare occasions where a problem occurred, the situation was always handled professionally. The manager, Fonda, is honest, friendly, and always available. Front desk help : efficient, friendly, and polite! I highly recommend this dry cleaning business!
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50th & Underwood Store in Dundee
Kathryn K.
I don’t use a dry cleaner much now because I’m retired, but Max I Walker has been my favorite since I was a teenager. Attendant was cheerful, patient and kind. My Granddaughter’s blazer turned out beautifully, Max I Walker is still turning out excellent product after all these years!!
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Jodi S.
Admittedly I brought in my favorite pea coat that I have had for over 25 years in pretty bad shape. I thought I could get one more year out of it. It had hair pilling and a few spots that I thought would never come out. When I picked it up yesterday I was in shock. All of the pilling was off, hair gone, wool tooled and it looks almost brand new. Thank you, Lillie. You are a magician! I have been taking my clothes to Max I. Walker for 40 years and will always take my clothes there!
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Mackenzie L.
The team at Max I Walker on Underwood has given some of the best customer service I have ever experienced. My (many) questions are always answered, everyone is always so polite, and the service provided is always phenomenal! I highly recommend this specific location and team!
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John B.
Their work is first class and what is important is that the promises they make on when your clothes are ready is the best in Omaha. Quick and on time. The dry cleaning is first rate. I went to many others and their prices are very high and not the best. Max I. Walked is all around the best
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Damon S.
The ladies at the Dundee Location...are the best most accomodating people I have encountered....always a great experience and very helpful especially during a rough illness I had...they were very patient with me in my delay to pick up my order....Always very gracious and very helpful!😃😃
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Scott M.
Wow! Customer service personified. I was coming into town for a wedding and forgot to have my suit cleaned beforehand. I called the store and spoke with the manager. She went above and beyond to help me out and had my suit cleaned and pressed faster than I would have ever expected. Can’t recommend this place more. All the stars!! ⭐️ 💫 🌟
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Aaron V.
Seriously, the manager Lillie is incredible. I stopped in with a used, white corduroy ball cap yellowed with sweat stains. She didn't promise anything, as it was understandably a tough task, and she over-delivered. There was no completely saving this hat, and she got about as close as anybody ever could. Thank you, Lillie. Great, great work.
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Cornhusker & Hwy 75 Store in Bellevue
Pete Z.
I have known Dawn for many years, including at their previous location. She’s always cheerful, helpful and efficient. I believe Chris is the store manager. She is also always helpful and kind. These two ladies are always a pleasure to deal with. I recommend this location. Very reliable!
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Michael W.
I've been with Max, for over 38 years?... Always Fabulous but once. However? I believe the best Cleaning service in town. Before my career started, always brought my clothing to 24th, & Leavenworth, Back in the Day. moved to. Millard, then, Westside, (had the one mishap, However only one) Presently?... Bellevue. The team there? Amazing.!!!!
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Aaron R.
Great experience here. It’s been a long time since i’ve had to get something dry cleaned, and it was a great experience. The lady at the desk was extremely kind and a pleasure to work with. I would recommend this place to anyone who needs affordable dry cleaning in the future.
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JO-ANNA C.
Friendly service with a smile. I like this location , parking reserved for customers and easy to drive in and out. I always have a good experience when I go to drop off and when I pick up. It really makes my day when businesses treat their customers with a friendly and good attitude.
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Julie S.
First time using this Max I Walker and the experience was great! Excellent service. The owner/manager was extremely helpful. Very timely service and very much appreciated the pick up notifications through text and email. Price was reasonable. Highly recommend and will definitely use this business again. I'm very happy with how clean and nice my garment was returned to me.
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Elaine
Very last minute request to have a pair of pants and a shirt dry cleaned for my sons senior home coming. Turnaround was extremely fast. Lady who served me was very pleasant. I asked for some additional pricing for a prom dress which she gladly gave me. The quoted price for the prom dress and the shirt and pants was very reasonable. I will be using this location again.
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First Ave Store in Council Bluffs
Randy J.
Great place where I take my dress shirt, and polo shirt for dry cleaning. Always getting them back in a timely manor, prior to leaving for the weekend, traveling to judge a shows. Been going there for years, and have gotten to know Sueanne. Sueanne, knows her customers, she's one that you can count on, has a very friendly personality, and it's always nice to chat with her while dropping off my items with her, to be dry cleaned. Service has always been great there! 100%
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Panda
Please please please for the love of god come here. Sueanne makes me want to dry clean my entire wardrobe just to hear her bright, funny, warming personality again. She made the whole experience a delight. You could walk into this business with the hugest grumpy frown on your face but I think as soon as you get the delight of interacting with the amazing face of the council bluffs location, Sueanne, You will leave with a smile, a laugh, and a clean garment. This lady deserves 100 raises and a nobel peace prize. Her outlook on life after working here for 37 years is truly a diamond in the rough. Please take care of yourself and stay awesome. Your kindness and smile will benefit our society more than anyone could perceive. Thank you so much for the amazing experience.
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Terri H.
I drop off and pick up my husbands shirts and pants 2 times per week because he is a manager who works with the public and loves his shirts and pants perfectly cleaned, starched and pressed. SueAnne the store manager always Greets me with a smile, knows me by name, and will get my husbands clothes for me whenever I need them quickly! She sends me a text and an email so I know right away when I can go and pick them up. My husbands co workers have commented on how nice his shirts look! We are so Happy with the way SueAnne does my husbands clothes, and she is always kind and a hard working person who seems to really care about her store. Max I Walkers is so Lucky to have an employee like SueAnne!!!
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Mark M.
My primary reason for using this location, which is not the closest to me, is because of Sueanne, the manager. She epitomizes efficiency and professionalism, and I can ALWAYS count on my dry cleaning and laundry to be completed quickly. I am routinely complimented on how nicely pressed my shirts are, and by the volume of clothing articles I have observed at this store, it obvious others must feel the same as I do about the quality of service received. And best of all, you can depend on Sueanne to greet you with a smile and pleasant disposition. Max I. Walker is most fortunate to have an employee like Sueanne represent them!
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Linda M.
Sueanne always makes it easy to drop off and she gets things done very efficiently. Before he died, my husband took his suits to Sueanne all the time and if he needed something done quickly, she would do her best to get it done. I have since taken all dry cleaning to Max I Walker and have never been disappointed in the service.
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